We have been able to fine tune our services to address most of this issue. However we expect there to be slowness for some customers requiring additional adjustments. Please continue to report any issues you are experiencing as we use those to validate what we are seeing from our end.
During these high volume periods our team are working around the clock to ensure you have the highest level of success.
Several customers have contacted Monsoon Support recently, reporting that some of their Amazon listings have been deactivated due to pricing issues. We dove into this issue a little deeper and confirmed that Amazon has released a new Price Alerts feature that uses various metrics to identify items they believe aren’t pricing correctly (too high or too low). When Amazon detects a potential “pricing error,” they notify the seller and deactivate the listing. Continue reading →
One feature our Support team is often asked about is how to set up a shipping surcharge — specifically, how to set up a shipping surcharge for a particular marketplace. While a shipping surcharge setting is not available for every market and inventory category, you can achieve the same result using the Price Floor Modifier.
Before we look at how the Price Floor Modifier works, let’s take a look at your shipping surcharge options per marketplace in the chart below. Continue reading →
To help you find what you need faster in Monsoon Help, we publish regular updates on new features and content.
Our efforts to improve Monsoon Help continue with a new round of Help articles targeting some of the past month’s most popular questions! Topics covered in the articles range from an in-depth look at how eBay pricing works to detailed instructions on how to filter then bulk edit your inventory on the My Inventory tab.
If yes, we have some great news for you. Introduced as a new feature in Monsoon 4.7, your Monsoon item and classification notes automatically upload to the eBay condition description field when you create or revise a listing in used condition. Continue reading →
In addition to a short list of fixes, our latest release adds a great new feature for US-based merchants selling on Amazon US: support for Amazon gift messaging.
Now, when you enable the Gift Messaging option on your Amazon seller account, Monsoon updates your listings to display the option and gift messages automatically display on your packing slips—there are no check boxes or settings to enable in Monsoon.
If you use a data exchange, please note that two new order export columns have been added to support Amazon gift messaging:
ContainsGiftMessage, which displays TRUE or FALSE values.
GiftMessage, which displays the text of the gift message.